SHIPPING FREQUENTLY ASKED QUESTIONS

1.              How will my package be shipped?

2.              What are domestic shipping rates?

3.              Do you offer faster shipping rates?

4.              How is my order packaged?

5.              Can I request another packaging method for my poster?

6.              Can I ship to a P.O. box? Can you ship to an APO?

7.              How do I ship my items somewhere other than to my billing address?

8.              What are your international shipping rates?

9.              Is my package insured?

10.            How do I know that my item has shipped?

11.            What if I have not yet received my order but it shows that it has shipped?

12.           When will my order arrive?

1. How will my package be shipped?  All items are carefully packaged to prevent damage during transit.  We can ship with a variety of carriers to provide the best service and lowest cost for our customers. Note that orders are shipped/delivered only Monday -Friday. Delivery estimates do not include weekends.

 2. What are domestic shipping rates?   Please see Shipping Rates for information on domestic shipping rates.

 3. Do you offer faster shipping rates?  Please see Shipping Rates for information on our express shipping options. We also encourage you to contact me at This e-mail address is being protected from spambots. You need JavaScript enabled to view it or 503.538.0888 to discuss the options available to you.

 4. How is my order packaged?  The quality of your shipment is our priority and the materials we use to package our products reflect our commitment. Rest assured, if your order contains a combination of items, they will ship separately in the appropriate packaging, and you will not be charged additional shipping.

Posters and Art Prints:  Rolled with protective wrapping paper and packaged in a cardboard tube or shipped flat in cardboard package.   Decorative Mirrors, Canvas Transfers, and Mounted Items:  Covered with protective wrap and packaged in a durable cardboard box.  Framed Item’s:  Framed items are securely packaged in a sturdy box with fitted inserts to prevent shaking and damage.  Gift Packaging:  Sorry, we do not offer gift wrapping.

5. Can I request another packaging method for my poster?  We do not currently offer options on packaging methods. All items are securely packaged in an appropriately-sized box with fitted inserts and/or packing material to prevent shaking and damage during shipping.

6. Can I ship to a P.O. box? Can you ship to an APO?  Yes, within certain guidelines. The USPS delivers packages 11" x 14" and smaller to a P.O. Box or APO address. Larger framed items must be shipped to a street address. Note also that for items shipped to a street address, a phone number is required.

7. How do I ship my items somewhere other than to my billing address?  Its easy. During the checkout process, you are provided the option to enter a shipping address that is different than the billing address. Choose NO to the question "Is the above address also the billing address?" Then follow the instructions.

8. What are your international shipping rates?  International shipping rates can be found at Shipping Rates. Please be aware that we are not responsible for any duties or value-added taxes that may be assessed by your local customs office. For more information on international shipping, please see International Shipping & Returns.

9. Is my package insured? Insurance is optional and provided by the carrier.  If you wish insurance let me know and I will get an estimate based on the package and shipping information. 

 10. How do I know that my item has shipped?  When your order ships, we will e-mail you a Shipping Confirmation. If tracking service is available, we include the Tracking or Airway Bill number in your Shipping Confirmation e-mail (if you do not receive a tracking or Airway Bill number, then tracking service is not available for your package). Note that orders are shipped/delivered only Monday —Friday. Delivery estimates do not include weekends.

11. What it I have not yet received my order but it shows that it has shipped?  Shipping times can vary depending on location and carrier. The carrier will provide a delivery time estimate when tracking your order. If that date has passed or you have any other concerns about your order, please contact me at 503.538.0888 or via email at This e-mail address is being protected from spambots. You need JavaScript enabled to view it .

12. When will my order arrive?  This varies based upon where you live and the shipping method used. Once we ship your order, we will email you a confirmation with a link to the tracking page of the shipper we used to deliver your product. Please contact us toll free at 1-503.538.088 or via email at This e-mail address is being protected from spambots. You need JavaScript enabled to view it with any additional questions. Delivery time averages 3 to 7 business days once your item(s) leaves.  Note that orders are shipped/delivered only Monday —Friday. Delivery estimates do not include weekends.   If you provide a valid email address when ordering, a notification will be sent when the shipment occurs. The email will include a link to the carrier's web site where you can track the progress of your shipment online.

Contact us:

If you ever have any questions regarding our privacy policy please contact us at This e-mail address is being protected from spambots. You need JavaScript enabled to view it .

Policy Effective Date: 01/01/2009

By E-Mail: This e-mail address is being protected from spambots. You need JavaScript enabled to view it

Web: Contact Us Page

Customer Support: 1.503.538.0888

Fax:1-800-830-6428

Newberg Gallery, Inc.

115 N College St, Suite 3

Newberg, OR  97132

USA